Return and Refund Policy

Return window

We accept eligible returns within 30 days of delivery.

Condition of returned items

Returned items should be unused and in their original condition, with their original packaging where possible.

Start a return

Please contact support@shopsolvaniq.com before sending anything back, so we can confirm the return is eligible and give you return instructions. Returns sent without contacting us first may be delayed.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us promptly at support@shopsolvaniq.com with your order number and clear photos of the product and its packaging. After we have reviewed the issue we will work with you to provide an appropriate replacement, refund, or other resolution. You will not be asked to pay return shipping in these cases.

Items we cannot accept

Items returned more than 30 days after delivery
Items that have been used, washed, installed, or altered
Items returned without their original packaging where that packaging is needed to protect the product in transit
Gift cards

Refunds

Once a return is received and approved, the refund is issued to the original payment method used for the order. Bank and card processing times vary, so it can take several business days after we issue a refund for it to appear on your statement.

If more than ten business days have passed since we told you a refund was issued and you still have not seen it, contact your bank or card issuer first, then get in touch with us.

Cancellations and changes

If you need to change or cancel an order, contact us as soon as possible with your order number. We will do what we can, but once fulfillment has begun a change or cancellation may no longer be possible.