Shipping policy
Shipping Policy
Solvaniq currently ships to customers within the United States only.
Shipping cost
Standard shipping is free on all U.S. orders.
Order processing
Orders are typically processed within 1–3 business days after an order is placed.
Processing time is separate from delivery time. Orders placed on weekends or holidays may begin processing on the next business day.
Estimated delivery time
After processing, estimated delivery is 7–20 business days.
Delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier, holidays, weather, fulfillment conditions, or other circumstances outside our reasonable control.
Tracking
Tracking information will be provided by email when available after your order has shipped.
Tracking information may take some time to update after it is first issued by the carrier.
Multiple-item orders
If your order contains multiple products, items may occasionally be fulfilled or delivered separately. You may receive more than one package or tracking number for the same order.
Shipping address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at support@shopsolvaniq.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Delivery delays
Carrier or fulfillment delays can occasionally occur. If your order has not arrived within the expected delivery window, please contact us and we will help review the available tracking information.
Lost, damaged, or incorrect orders
If your order arrives damaged, defective, incorrect, or appears to have been lost in transit, contact support@shopsolvaniq.com with your order number and any relevant photos or tracking information so we can review the issue.
Contact
For shipping questions, contact:
Solvaniq
support@shopsolvaniq.com
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
We aim to respond within 24–48 business hours.