Refund policy

Return and Refund Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item should be unused, in its original condition, and in its original packaging. Before returning an item, please contact us at support@shopsolvaniq.com with your order number so we can provide return instructions. Returns sent without first contacting us may not be accepted.

Change-of-mind returns

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@shopsolvaniq.com with your order number and clear photos of the item and packaging.

We will review the issue and, when appropriate, provide a replacement, refund, or other suitable resolution.

Non-returnable items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a return. We may also be unable to accept returns where a product has been damaged due to misuse or improper installation.

Cancellations and order changes

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Refunds

Once an approved return is received and reviewed, we will notify you of the refund decision. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card provider to process and post the refund. Processing times vary by financial institution.

If you have questions about a return or refund, contact us at support@shopsolvaniq.com