Refund policy

Return and Refund Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item should be unused, in its original condition, and in its original packaging. Before returning an item, please contact us at support@shopsolvaniq.com with your order number so we can provide return instructions. Returns sent without first contacting us may not be accepted.

Return method

Returns are handled by mail. Before sending a return, contact support@shopsolvaniq.com with your order number so we can provide the appropriate return instructions and return address.

Change-of-mind returns

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@shopsolvaniq.com with your order number and clear photos of the item and packaging.

We will review the issue and, when appropriate, provide a replacement, refund, or other suitable resolution.

Non-returnable items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a return. We may also be unable to accept returns where a product has been damaged due to misuse or improper installation.

Cancellations and order changes

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision and issue the refund to the original payment method within 10 days.

Your bank or card provider may require additional time to process and post the refund.

If you have questions about a return or refund, contact us at support@shopsolvaniq.com