Where to find your tracking
Once your order ships, tracking information is sent to the email address you used at checkout, when tracking is available for that shipment. Check your inbox for the shipping confirmation email, and your spam or promotions folder if you cannot find it.
Order status in your account
If you created an account at checkout, you can see your orders and their status by signing in.
Still need help?
Email support@shopsolvaniq.com with your order number and we will look it up for you. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, and we aim to respond within 24 to 48 business hours.